Sending a Video by Recording

• Start a new chat
• Tap on the camera icon at the bottom left of the screen
• Tap on “Take Photo/Video”
• Press and Hold the white circle button to record a video
• Release to stop the recording
• Tap on the icon with a tick to confirm
• A pop up with the file size will be shown
• Tap on “OK” to close the pop up

Sending a Video from the Photo Gallery

• Start a new chat
• Tap on the camera icon at the bottom left of the screen
• Tap on “Choose existing”
• Select Video
• Tap on “Preview” on the top right of the screen
• Tap on “Add” to confirm the video you wish to send
• Type any comments on the white chatbox
• Tap “Send”
• Verify the details on New Chat Summary
• Tap “Send”

• Tap on the conversation thread that contains the video
• Tap the play icon to view the video
• Your video will expire within 7 days. Therefore please save the videos that you wish to keep

• Tap on the conversation thread that contains the video
• Tap the play icon to view the video
• Tap on the icon indicated with 3 dots on the top right of the screen
• Tap on “Save to Photo Album”

Android

• The maximum time length to capture a video on Android is 30 seconds

Iphone

• The maximum time length to capture a video on Iphone is 120 seconds

• We allow selection of videos that are less than 2 minutes in length. The video will automatically be compressed once it Is selected from the gallery. Most videos will be under a file size of 15mb after compression.

• The video file in a message is kept on our systems for 7 days. After which, the video will expire and will no longer be available for playback.

• Sending and receiving videos in a message is available for Enterprise Chats (ie. Messaging with another user in your Organisation's Directory), but not available when performing Personal Chats (ie. Messaging with your Personal Contacts).